Still over 300 down! It goes against our guidelines to offer incentives for reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Ordered Nike trainers. For full terms and conditions see here. Will definitely be ordering from them again. Price was unbelievable for what I got! We hope to see you again very soon. This is the last thing I buy from footasylum from here on. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. First and last time I will use this company. Perfect from start to finish. International Returns Most Popular Also it was delivered to Republic of Ireland avoiding customs charges. One star as there is no 0 stars. Replies to negative reviews in < 24 hours. Rock Woven Outdoor Pant. All students enjoy 10% off at Footasylum. Wow! Shoved the card machine into our face. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Ends: Mon 6 Mar 2023. Received 2 small refunds for I don't know what! Would not recommend. And would recommend to all my friends amd family. I was taught to value customers, no matter what job I was in. New customers only. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Over 90 off RRP. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Giving one star so I can leave this review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Replies to negative reviews in < 24 hours. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Verification can help ensure real people write reviews about real companies. Thank you so much. To break them up politely to ask for helpit was like I had sowrn at them. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The lady at the till was no better. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Find out how we combat fake reviews. Which are the instant chat and the WhatsApp!! All rights reserved. When you purchase through links on our site, we may earn an affiliate commission. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Greater than 37%. Got them cheaper than any other website. One very disappointed son this Xmas! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The lines are open from08:30 - 19:00. 1. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Once Footasylum has received and inspected your order, a refund will be issued. Did have returns but again no problems, straight forward and quick refund. Wow! Rolling eyes, rude attitude. Round and round in circles. We also ensure all reviews are published without moderation. If this was my store, they would all be sacked. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. very helpful as Liverpool didnt answer the phone. And would recommend to all my friends amd family. Perfect from start to finish. I can't even point the blame at one member of staff because they were all terrible. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Ordered coats for 2 of my sons in the sale. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Further Details. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. !spoke to Edge lane store about colours in crocs. Date of experience: January 04, 2023. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. T3 is part of Future US Inc, an international media group and leading digital publisher. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. 2023 Trustpilot A/S. Ordered almost 400 worth of clothes for my son on the 12th of December! items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Absolutely fuming with this company. Replies to negative reviews in < 24 hours. We hope to see you again very soon. Ordered standard delivery, was dispatched the next day & arrived the day after. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Companies can ask for reviews via automatic invitations. Take care!Thanks,Rebekah. OL10 2TA. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. I will always order with footasylum I am very happy with the service and products. Find out how we combat fake reviews. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Easy! Greater than 82% of reviewers feedback is Footasylum returns process could be better. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Purchased 2 pairs of Salomon trainers in different sizes. A pop-up box will appear revealing the code. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Tommy Jeans. They sent me trainers in a damaged box. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. If you don't like it, leave. I would definitely recommend and will be a returning customer. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Ends: Tue 28 Feb 2023. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Check out what 59,467 people have written so far, and share your own experience. Delivery to Australia was super cheap and very very fast! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. | Read 2,661-2,680 Reviews out of 55,033 Since Footasylum doesn't have a customer service number I had to text them. These featured collections are typically the most popular and best-selling products on the Footasylum website. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Shocking company - bought two items trainers and sliders order value 100.28 never received. In November 2022 I placed an order with FootAsylum and it never came. Been trying via live chat, what's app and calling HQ. We need your email address to verify that your review is genuine. Purchased 2 pairs of Salomon trainers in different sizes. It's great to hear you are happy with the coat and that the delivery was so quick. Email and text communication was prompt and efficient. We also ensure all reviews are published without moderation. A simple full refund is all I wanted from the first time I was messed around!! I would avoid at all costs. Useless. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. We use dedicated people and clever technology to safeguard our platform. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. I would avoid at all costs. 4. They all fit perfectly. Manners cost nothing. . The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more.