Right now he' taking a nap.so I'm off to edit some reports! Ask Question Asked 2 years, 8 months ago. No. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. can you please suggest something? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Was this badge FUN or what?! Thanks a lot because I asked SF support and got this answer which did not help me much. No. The macro itself is working fine. Note the filter. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. But trailhead gives an error message back. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. It's likely something simple like an extra character. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Hope this solves it for you too. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. One of my favorite new things this week was taking a shower with my whole block collection. Think carefully about the language it talks about pushing cases UP and pushing cases TO. What other fields do you need to add? And it's a little trickybut you can find out if you google it:). Ive always thought this was pretty cool. I'd bet that the solution is to "clone" not rename. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. {!Case.OwnerFirstName}, Ursa Major Solar. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Is knowledge set up correctly on the page layout? I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Go to a case- check the Status options. I've no clue what more I need to do to complete this challenge. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Checkboxes: Missing 3 that should be checked. Ensure Agents have access to Knowledge when viewing a Case. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. ", There are two options for email to case. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I was very impressed by this post, this site has always been pleasant news. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Would you like to share a few more details on how you currently have things set up? Even clicked edit and save for the profile after changing console settings. Wait 24 hours then re-create the process. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I have created also both categories. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. But I didn't complete it. Remember you can only have one assignment rule per object and the instructions specify two routes. That is why I referred to the question that was asked to you before on May 31st. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I'd just give it 24 hours then recheck the challenge. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Enter the billing service credentials in the custom setting. I'm sure you've done this but is omin-channel enabled? not sure how to troubleshoot this tho..@_@, hmmm! Thanks for your time! This is my journey- a normal kid by day- a Trailhead explorer by night. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Various trademarks held by their respective owners. I've been in this challenge for hours now. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I'm stuck on Challenge 6, creating the macro. Create the Cloudy Technical Team support process! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! No idea what is missing. any ideas? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? This is my current version name. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Initial Response milestone- You only need 1 criteria. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Could you share some details of what you have? Did i use the wrong template? Note the filter. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. This, like all superbadges, requires a careful read through the instructions prior to any clicking. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I've had it take up to 24 hours :(. Did it help? Review the steps to create the 'Cloud Technical Team Support Process'.". Thank you SO MUCH. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Could you suggest how to troubleshoot it ? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Start in setup. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. 2 comments Closed . I dont see any check box under layout properties of Knowledge. I was creating 'wrong queue' queue . Sounds like an easy oops! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Usually this is due to some pre-existing configuration or code in the challenge Org. A mistake I have made many times as well! Hi,Oh I got it! There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Could you share a bit more details on what you have done for this step? I had problem with the chart, now everything is correct. Use the search o. Hello! :), I am unable to solve this. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Search for an answer or ask a question of the zone or Customer Support. If you are still stuck after that, leave a comment with some more details and I'll take a look. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Any help! Ensure you create the Cloudy Weather Resolution automated action. Yes you do. I'd do a quick google search on Salesforce Macros- It's a point and click process. Confused? +12,700 Points +300 points. If you want to check the support process' api name, you can extract via data loader. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Can you help how to revert it back and to see Closed status field. It was an interesting project, and I wanted to share some lessons learned from . I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Gosh how frustrating! Coild you please help me out? I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. rebecca@capstorm.com. Help with Superbadge Service Cloud Specialist step 4. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. (The badge is all click, no code.) If you did them recently, try not to leave it too long to attempt this superbadge. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I also confirm that no additional code exists in this org. Module. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) I did add the things mentioned automated action in macro. Excellent statistics for your blog, thanks for taking the time to proportion with us. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! The challenge says "add the option for agents to compose emails within the console while looking at a case". Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ensure Entitlements are visible on Cases in Lightning.' Does this help? Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. (Not the "standard platform user", just "standard user"). If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. This worked for me. Would you like to share some details of your current configuration? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. please verify. But not sure what is causing the macro to not find the email template. Thanks a lot. Theyre such a useful way to remember what needs to be done before you start. This error stumped me for a while as well. Some changes are done at Challenge 2. This superbadge in specific helps building reusable granular components. Take a break, grab a snack, and watch this video. I have both Email to Case and On Demand Service enabled on the Email to Case page. Why the change of heart? I have created data categories and Subcategories and have activated.But have issue with the above error. Its awesome once its all working. Did you check the little box to activate the entitlement process? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Think of this like a Sales Process. where you have opportunity stages associated with the process. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. What should I do? Confused? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Use the search o. Hello! I hope that you feel inspired. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Service Cloud Specialist Superbadge Challenge 2 Question. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Prework and Notes. He laughs when I poke his nose and tries to take toys out of my hand. I am stuck at Step 3 - Create service level and actions. In fact, you need to have better coding style to pass the challenges. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. This thing is just hosed and I'm only on #2. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. If you are short on time, start around the 20 minute mark. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Ensure Agents have access to Knowledge when viewing a Case". "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I really learned a lot here. He laughs when I poke his nose and tries to take toys out of my hand. and me too!! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Thanks @ Tarik, the directions states to create two roles, which I did. Thank you sooo much, you were right! I got it figured out. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. error, has anyone found any way around this? Ensure Agents have access to Knowledge when viewing a Case." Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I had figured that out in order to build the macro. But I have successfully created this service console in my playground. Youll need to enable this whole feature before you start I wont give away what its called! I also got this error. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Also, my email-to-case and email on demand are checked. (I made a custom button as well for this one.). You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Back to the superbadge. advanced apex specialist superbadge solution. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hello Trailhead Baby! 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